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Categories Standard engraving is included in the normal retail price! All engraving orders over $100 also include free ground shipping within the continental USA! |
Frequently Asked Questions
- What do your prices include? We include a standard engraving in the normal retail price. Standard engraving is a text or graphic that does not include any photoshop or photograph conversions. For large presentation images, such as a major inscription for a cooking competition award on the bottom of a fry pan, we would quote based on the estimated laser time and difficulty of converting the image for engraving. How big are the images? The standard engraved field on the side is typically a maximum of two inches wide and deep. Fry pans and sautes will be half the depth due to the limited size of the pan. Images can also be placed on the bottom for when the pans are hung from a rack. The image can be in the center or just under the handle location. Will the images on the side or bottom of the pan fade or wear? Laser engraving permanently modifies the surface of the metal. If a pan is used with the image against a gas hob or a spiral electric radiant element, the image will be subject to the same amount of scuffing and scratching as you would experience on the bottom of the pan in normal daily usage. We have taken orbital sanders to the bottom of these pieces and have only removed the image after a considerable amount of the parent metal has been removed. What about Returns? The warranty from All-Clad applies and this can be seen at the All-Clad site http://allclad.custhelp.com/cgi-bin/allclad.cfg/php/enduser/std_alp.php In the event of a product complaint, we would issue a RMA (return material authorization) and you will receive a credit upon our receipt of the piece. We take great care to ensure that the images that you want are engraved on your cookware and that is why we require a confirmation from you before we mark the pieces that you order. Laser engraving is permanent and we can not accept returns based on the engraving process unless it is our mistake. If we do make a mistake in the engraving, you will recieve a replacement. What about different images within a set? Yes, we can do this. Please e-mail us with your requirements. Can I have something such as my favorite Disney Character engraved? Unfortunately, we can not engrave any images that are copyright material without the agreement and legal waiver of the copyright owner. Why don't you have the full range of All-Clad on your site? There are several reasons for this: We can not laser engrave bare aluminum or copper. This therefore precludes the use of Master Chef and Cop-R-Chef. Some pieces do not lend themselves to be engraved because they do not have cylindrical walls. The Petite Braiser would be a good example of this. If you want a piece of All-Clad which is not on our listings, please e-mail us. We can procure any such pieces very easily since we are located only five miles from the All-Clad factory in Canonsburg. How should I scan an image I would like to send to you for engraving? When you scan the image please set your scanner at 300 dpi, and make the image size 2". Save the image as a JPEG file. This will make sure that the image is small enough to send to use through e-mail. Scanning to a PDF is also very good. You can also send an image to us through the mail - our address is: 513 Robin Hood Lane, McMurray, PA. 15317 What is the lead time before shipment? Obviously, we can not produce a custom piece with a next day delivery. The actual shipment date will depend upon which part of the week we receive your order - but will not be more than two weeks from the placement of the order. Is my transaction secure? Signature Art Ware uses the latest in 128-bit Secure Sockets Layer (SSL) encryption technology to ensure a safe and secure transaction. My question isn't answered here - how do I contact you? You may request support by sending an e-mail to support@signatureartware.com or call us toll-free at 1-877-584-9639. |
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